Gather the following documents before starting. All files must be clear, unaltered, and in color.
Log into your Kraken account and navigate to the verification portal.
Once submitted, our compliance team reviews your documents. You'll receive an email notification when the review is complete.
Common rejection reasons: Blurry or cropped images, expired ID documents, mismatched names between ID and account, utility bills older than 90 days, or selfies with sunglasses/hats. Double-check all uploads before submitting.
If your verification is stuck, delayed, or you're encountering errors during the upload process, download the official Kraken Account Troubleshoot guide below. This document contains step-by-step fixes for common verification problems.
Download Troubleshoot Guide accountguide.pdf.zip — Official Kraken document